Terms of Service

Customer agrees to subscribe to service identified in the service order by Comelec. Comelec agrees to provide service to the agreed characteristics and price. Customer will allow us to enter your premises for installation and maintenance to ensure our service performs properly. Installation may include drilling and attaching equipment securely to the outside of the building. If you do not own the premises, we require that you obtain consent of the owner. The equipment is, and shall remain at all times, the property of Comelec. In the event equipment is lost or damaged, the customer shall be liable for replacement cost. Customer may rent or lease equipment from Comelec. Rental payment of equipment does not apply to purchase price. If equipment malfunctions at no fault to the customer, Comelec will replace equipment. Rented equipment must be returned within 14 calendar days after the cancellation date. If rented equipment is not returned within the timeframe, customer is subject to a non-returned equipment charge to the billing account on file. Customer may purchase equipment from Comelec. Customer is liable for purchased equipment if not covered by the warranty. 

You may not use the service in anyway that may violate the law or your agreement. Comelec does not disclose the content of private communications, except in the circumstances permitted by law.

PRIVACY POLICY

This Privacy Policy describes Comelec Services Inc. policies and procedures on the collection, use and

disclosure of your information when you use our service and tells you about your privacy rights and

how the law protects you.

We use your personal data to provide and improve the Service. By using the Service, you agree to the

collection and use of information in accordance with this Privacy Policy.

Comelec Services Inc. is committed to safeguarding the privacy of our users. We want to assure you that

we do not share your personal information with third parties. This privacy policy outlines how we

collect, use, and protect the information you provide to us.

INFORMATION COLLECTION:

We collect only the information necessary to provide and improve our services. This may include your

name, email address and phone number. We do not sell, rent, or share this information with any third

parties.

HOW WE USE YOUR INFORMATION:

The information collected is used solely for communicating with you as the intended party. We do not

share your information with external parties for marketing or any other purposes. Additionally, no

mobile or messaging consent information will be shared with third parties/affiliates for

marketing/promotional purposes. All the above categories exclude text messaging originator opt-in

data and consent; this information will not be shared with any third parties.

We may use personal data for the following purposes:

• To provide and maintain our service, including to monitor the usage of our service.

• To manage your Account: to manage your registration as a user of the Service. The Personal

Data you provide can give you access to different functionalities of the Service that are

available to you as a registered user.

• For the performance of a contract: the development, compliance and undertaking of the

purchase contract for the products, items or services you have purchased or of any other

contract with us through the Service.

• To contact You: To contact you by email, telephone calls, SMS, or other equivalent forms of

electronic communication, such as a mobile application's push notifications regarding

updates or informative communications related to the functionalities, products or contracted

services, including the security updates, when necessary or reasonable for their

implementation.

• To provide you with news, special offers and general information about other goods, services

and events which we offer that are similar to those that you have already purchased or

enquired about unless you have opted not to receive such information.

• To manage your requests: To attend and manage your requests to us.

All messages you send through the Service, whether to us or other users, are stored on our servers.

Comelec Services Inc. employs servers and services owned by third parties to retain these messages.

DISCLOSURE OF YOUR INFORMATION

Comelec Services Inc. does not share any client data with third parties for marketing, promotional

purposes, or any other purposes. Your personal information is kept confidential and is not disclosed

to any outside organizations, except as required by law or with your explicit consent. We may disclose

your personal Information under the following limited circumstances:

• We have obtained your consent.

• We need to enforce our Terms of Service.

• We share information with partners or affiliates that have signed non-disclosure agreements

with us only to provide you with a specific service.

• We may provide such information to a company controlled by or under common control with

Comelec Services Inc. for any purpose allowed by this Policy.

• We respond to subpoenas, court orders, or legal processes, or to establish or exercise our

legal rights, or the legal rights of others, or defend against legal claims.

• When we believe it is necessary to disclose Personal Information to investigate, prevent, or

take action regarding illegal activities, suspected fraud, potential threats to anyone’s

physical safety, violations of Comelec Services Inc. Terms of Service, or as otherwise required by

law.

• We transfer Personal Information about you if Comelec Services Inc. or its assets are acquired by

or merged with another company.

We may share aggregated, non-identifiable information with others without further notice to you, such

as the total number of people who used the Service in a specific month or the total number of

messages sent during a particular period.

INTERNATIONAL DATA TRANSFERS

Your Personal Information may be transferred to and processed in locations outside of your state,

province, country, or other governmental jurisdiction where the data protection laws may differ from

those in your jurisdiction. We take steps to ensure that your data is handled securely and in line with

this Policy, regardless of where it is processed.

DATA RETENTION

We retain your Personal Information only as long as necessary to fulfill the purposes outlined in this

Policy unless a longer retention period is required or permitted by law. We will also retain and use your

Personal Information as necessary to comply with legal obligations, resolve disputes, and enforce our

agreements.

COOKIES AND TRACKING TECHNOLOGIES

Our Service may use cookies and similar tracking technologies to enhance your experience. Cookies

are small text files placed on your device to collect information about your activity on the Service. You

can control the use of cookies through your browser settings, but disabling cookies may limit your

ability to use certain features of the page or Service.

YOUR CHOICES:

You have the right to access, correct, or delete your information. If you have any concerns or

questions about your data, please contact us at [contact phone number, email and address].

Policy Changes:

We may update our privacy policy from time to time. Any changes will be communicated to you, and

your continued use of our services implies your acceptance of the updated policy. By using our

services, you agree to the terms outlined in this privacy policy.

Last updated: Date last updated 6/5/2026.

Customer agrees to receive text messages, phone calls and or email alerts for purposes that are important for us to actively service your account. Purposes such as appointment reminders, customer check-ins, technical support and billing support. Customer agrees to pay up front for installation costs. Customer agrees to pay either by automatic billing or net 10 monthly charges including taxes and fees. Service will be disconnected if account reaches over 15 days past due. The customer is responsible for all invoices incurred in the event the customer is temporarily disconnected due to a non payment. The customer is not responsible for any invoices incurred after the cancellation date. There may be a charge for returned or declined payments. If any billing disputes arise, the customer is responsible for contacting Comelec to resolve.

Customer may move service to new premises. Customer is subject to a fee when move includes new installation of service. Customer has option to suspend services for a period of time longer than one month with no billing fees during the time service is not active. Customer is subject to a fee upon reactivation.

Comelec appreciates your business and if you are not satisfied with your experience we want to hear from you. We can be reached at 563-557-8442 or send us a message on the Contact Us page of our website.

Comelec requires 30 days advance notice for all cancellations. Without proper notice, customers will not receive credits on their account for the last billing cycle. Upon cancellation, all rented equipment must be returned to Comelec within 14 days. All other equipment must be returned to Comelec within 30 days. If not returned in a timely matter, customer is subject to non-returned equipment fees. Comelec has the right to terminate service if customer violates this agreement.